Refunds & Returns Policy

Order cancellation

You can cancel your order anytime before it ships. If your order is already paid and you need to make changes or cancel it, please contact us within 12 hours for assistance..

Refund Policy

At Elegair, your satisfaction is our #1 priority. We are committed to providing a seamless shopping experience and ensuring you receive your items on time and exactly as described. Here’s how we back your purchase with our satisfaction guarantee:

Our Guarantees:

• Full Refund: If you don’t receive your order.
• Full or Partial Refund: If the item you receive is not as described.

When Refunds May Not Be Available:

Refunds will not be issued under the following circumstances:

1. If your order doesn’t arrive due to factors within your control (e.g., providing an incorrect shipping address).
2. If your order doesn’t arrive due to exceptional circumstances beyond our control (e.g., customs delays or natural disasters).

14-Day Money-Back Guarantee:

We stand behind all our products with a 14-day money-back guarantee. If you’re not completely satisfied, simply contact us via our Contact Us page or email us at support@elegair.shop. Once approved, we will issue a refund for the purchase price.

Shop confidently, knowing we are here to ensure your happiness every step of the way!

Easy Returns

Shop confidently with our 14-day money-back guarantee! If you’re not satisfied, contact us for a replacement or refund. For a refund or a replacement, the purchased item must be returned within 14 days from the date of receiving your order.

Return Conditions:

• Products must be returned in new-like condition for a full refund.
• Returns are subject to approval after inspection.

How to Return:

1. Reach out via our Contact Us page or email support@elegair.shop
2. Follow our simple return process.

⚠️ Returns require prior authorization. Shipping costs are the buyer’s responsibility.

We’re here to make your shopping experience seamless!